DESI MOCHI

Grievance Redressal

Desi Mochi is committed to helping you with any problems you have with our products or services.

What does "Grievance" mean?

Grievance means any issue or complaint related to a product or service that you have received from Desi Mochi. It's basically a problem you're facing that you want Desi Mochi to help resolve.

If you have a question or complaint, please contact us through the "Contact Us" or "Help Center" section on our website.

How to Contact Us:

1. Click on "Contact Us" or "Help Center."
2. Choose the type of issue or topic you need help with.
3. Submit your query or complaint.

If we can't resolve your issue, you can escalate it to our Grievance Officer. They will help you find a solution.

Grievance Officer Details:

• Name:
• Designation:
• Address:
• Contact No.:

How We Handle Your Complaints:

1. When you submit a complaint: We'll acknowledge it within 48 hours by email, phone, or SMS.
2. Unique ID for tracking: You'll receive a unique ID to track the progress of your complaint.
3. We'll work hard to resolve it quickly: Our customer care team and grievance officer will do their best to solve your problem as soon as possible, following all relevant laws.
4. Complaint closure: Your complaint is considered closed when:
   • We communicate a solution to you through our customer care team, grievance officer, or another authorized person.

For more information, please see our Terms of Use.

Disclaimer:

The information and claims about products on Desi Mochi https://www.desimochi.com/ are provided directly by the sellers themselves. Desi Mochi displays this information "as is" and cannot guarantee its accuracy, completeness, or reliability. We do not offer any warranties, express or implied, regarding the information or claims presented.